Shipping policy

Shipping & Delivery

We currently ship to all 50 US states and do our best to get your canvas to you as quickly as possible. Below is a breakdown of how the process works from order to doorstep.

How it works

  1. Place your order & upload your photo — Complete checkout and upload your photo directly on the product page. The higher quality the photo, the better your canvas will look.
  2. We create your custom portrait — Our team gets to work on your portrait and you'll receive a preview by email for your review. (1–2 business days)
  3. You approve your portrait — Once you're happy with how it looks, simply reply to approve. Need a tweak? Just let us know — we want it to be perfect.
  4. Printed & shipped to your door — Your approved portrait goes straight to print on premium matte canvas and ships directly to you. (7–10 business days after approval)

US Shipping
Standard Shipping — Free. Delivered within 7–10 business days after your portrait is approved. Includes a tracking number sent to your email once your order ships.

Holiday & Peak Season Delays
During major holidays (Christmas, Mother's Day, Valentine's Day) and peak shopping seasons, production and shipping times may be longer than usual. We recommend ordering at least 2–3 weeks in advance of any gifting occasion to ensure on-time delivery. We'll always do our best to communicate any delays as early as possible.

Additional notes

  • Shipping times may vary slightly due to carrier delays or weather events.
  • We are not responsible for delays caused by incorrect shipping addresses. Please double-check your address at checkout.
  • Digital download orders are delivered to your email and are not subject to shipping times.
  • Have a question about your order? Contact us and we'll be happy to help.